First of all, you must go to your point of sale where they will evaluate it, and afterwards, if appropriate, they will send the consultation to our quality department.

You can only contact our quality department directly if it is not possible to go to your point of sale. You must do so by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it., describing in detail the problem you have got with your footwear and providing photographs to be able to evaluate it.

You must write an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. They will answer you and will send you a repair kit without any cost

In addition to the instructions enclosed with the kit, you can see how to change your BOA cables in the following video that you will find on our website.(Vidéo BOA)

You can locate the point of sale nearest to your home in our list of stores (Chiruca stores)

You can consult our warranty here (Chiruca Warranty)

To unsubscribe from our mailing by e-mail, you just have to send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. requesting to unsubscribe.

This will depend on what you are going to use your footwear for and the terrain that you are going to tread on. Think about the activity you are going to carry out.

If what you need is footwear for the Road to Santiago, easy walking, hiking on flat terrain, etc., you must wear boots with a polyurethane sole, very light and flexible material that will dampen your steps and will prevent injuries to ankles, knees and hips. If, in contrast, you are going to do lighter trekking, walk on rough terrain or rock, we recommend rubber soles, slightly harder than the previous ones, such as Vibram.

Due to weather conditions at any time of the year, we recommend the footwear to have the Gore-Tex membrane. All GORE-TEX® footwear is breathable and durably waterproof. To cover the different needs and offer the comfort you expect, there are different solutions:

GORE_TEX^® INSULATED COMFORT: Protection and comfort to keep your feet warm even when it is cold.

GORE_TEX^® PERFORMANCE COMFORT: Comfort and protection in every season, and in changing weather conditions.

GORE_TEX^® EXTENDED COMFORT: Optimised climate comfort for moderate and warm temperatures, or during very intense aerobic activities.

GORE_TEX^® SURROUND^®: 360º breathability. Ideal to keep your feet dry and comfortable in moderate or warm climates.

Visit our “Care and maintenance” section on our website (Chiruca Practical Tips). There you will find the necessary tips to prolong the life of your boots or shoes.

You can send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or you can contact us by telephone at +34 941 380 800